Shipping policy

Shipping Policy (U.S. Only)

At Sassy Queen Collection, LLC we are dedicated to ensuring your experience is as seamless as possible, from your first click to the moment your luxurious hair extensions arrive at your door. Below, you’ll find everything you need to know about our shipping process.

Order Processing Time

All orders are processed within 5–7 business days (Monday–Friday, excluding holidays). Please note that during high-demand periods, such as holidays or promotional sales, processing times may take longer. Once your order is processed, you will receive a tracking number to track the status of your shipment.

Once your order is processed, you will receive a tracking number to monitor your shipment’s progress.

Shipping Restrictions

We currently only ship within the United States.

PO Boxes: We recommend providing a physical address for faster, more reliable delivery.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package directly through the carrier’s website.

Delivery Issues

While we strive to ensure timely and accurate deliveries, please note that once your order is in the hands of the carrier, we cannot be held responsible for any delays, lost packages, or damaged items. If your package is marked as delivered but you have not received it, please check with your local carrier or postal service first. Should you require further assistance, feel free to contact us.

Signature on Delivery

For added security, high-value orders may require a signature upon delivery. If this is the case, a note will be left by the carrier for further instructions on how to reschedule delivery.

Address Accuracy

Please double-check your shipping address at checkout. We are unable to redirect packages once they’ve been shipped, and we cannot be held responsible for delays or lost packages due to incorrect or incomplete address details.

Customer Support

If you have any questions or concerns about your order or shipping, our customer care team is ready to assist you!

Email: sassyqueencollection@gmail.com