Refund policy

No Refund or Exchange Policy

At Sassy Queen Collection, LLC your safety, confidence, and satisfaction are our top priorities.

Due to the nature of our products and for strict hygiene and health reasons, we do not offer refunds or exchanges on any hair extensions — whether opened or unopened. Human hair products are considered a personal hygiene item, and once they leave our facility, we cannot guarantee their sanitary condition for resale.

We kindly ask that you double-check your order before completing your purchase — including color, length, and type of extension — as all sales are final.

Our Commitment to a Luxury Experience

While we do not accept returns, we understand that issues may occasionally arise. If there is a mistake on our end or a concern with your order, please contact us at sassyqueencollection@gmail.com. We will work closely with you to ensure that any error or misstep is promptly addressed.

Our goal is to provide you with not just beautiful hair, but a truly elevated experience from start to finish.

If you have any questions or need support before placing your order, don’t hesitate to reach out to sassyqueencollection@gmail.com — we’re happy to assist.

Thank you for choosing Sassy Queen Collection, LLC where quality meets luxury and every strand is treated with care.